Product Consultant?

What/Who is a presales engineer?

That’s usually us getting chased for asking so many questions to the internal stakeholders

So, coming to the point, What exactly do we do?

  1. Customer champions: We talk to the customer! You might be wondering isn’t that what all the GTM teams do? You are right and wrong. We bridge the gap between the products and the customers. All awesome features the product teams build are translated to the customer in a simple language. We also firefight and handle criticism from the customer and pass this feedback to the product/ engineering teams.

What are Presales engineers made of?

1. Patience: The Sugar

2. Listening and Customer Empathy: The Spice

3. Providing solutions and Problem solving: Everything Nice

Product Manager @Microsoft Teams. I like to write about everything in between technologies to human behavior to personal anecdotes. Co-founder @theprodcastt.

Love podcasts or audiobooks? Learn on the go with our new app.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Srinidy Ravi

Srinidy Ravi

Product Manager @Microsoft Teams. I like to write about everything in between technologies to human behavior to personal anecdotes. Co-founder @theprodcastt.

More from Medium

An Extensive Product Launch checklist

Journey to Product Management

Build, Measure, Learn — The 3 pillars

Start Writing Product Descriptions for Your Online Store Like a Pro

A tablet showing the words “shop now”